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Corona Virus important advice for travellers about how your insurance can help

27/02/2020

Corona Virus - Important Advice

Cancelling your trip

Am I covered to cancel my trip?
• You should speak to your tour operator or transport and accommodation provider in the first instance for a refund of costs.
• You should contact your claims team for claims consideration if –

·         You are due to travel to an area where regulatory body has advised against travel to and you have costs that will not be covered by your tour operator or transport provider and you can provide written evidence detailing this and any refunds you have received, please contact the claims team for consideration.

·         You are unable to commence your trip due to a compulsory quarantine or a regulatory authority advising you not to leave your home. Or the area you are due to travel due is ‘locked down’ due to quarantine.

·         You have a pre-existing medical condition and a medical practitioner has advised you not to travel due to a risk to your health.

·         You are due to travel to an area where you will need to self-isolate upon return.

• If you are due to travel to an area where no regulatory body has advised to cancel, then no cover is in place for disinclination to travel.

Am I covered to cancel my trip to an area where no regulatory advice exists?
• You should speak to your tour operator or transport and accommodation provider in the first instance for a refund of costs.
• If you are due to travel to an area where no regulatory body has advised to cancel, then no cover is in place for disinclination to travel.

Ending your trip early

Am I covered to cut short my trip and am I covered for additional costs I pay to return home?
• You should speak to your tour operator or transport and accommodation provider in the first instance for a refund of costs.
• Where you are on a trip and regulatory advice changes to advise against travel and you have costs that will not be covered by your tour operator or transport provider and you can provide written evidence detailing this and any refunds you have received, please contact the claims team for consideration.

During a trip

What if the hotel or area I am staying in gets quarantined and I am unable to return as planned?
• You should speak to your tour operator or transport and accommodation provider in the first instance for a refund of costs and/or additional costs incurred.
• Where you have been subject to compulsory quarantine whilst on a trip and you can provide written evidence detailing this and any refunds you have received, please contact the claims team for consideration.

FAQ’s

Q- I’m no longer travelling; can I have a refund on my travel insurance?
A- If you have purchased a single trip policy and are no longer travelling and have not made a claim and not intending to make a claim, for example you have received full refunds, then contact us to discuss cancellation and the refund you may get.

Q- I am now travelling to an alternative country am I still covered by my insurance?
A-To ensure we are still able to provide cover to your amended destination please contact our sales team to update your policy.

Useful Links:

Foreign Travel Advice - China

New York Times - Corona Virus Maps

WHO Health Topics - Corona Virus

This product is provided to Travel Insured by goodtogoinsurance.com who are appointed representatives of Ancile Insurance Group Ltd who are authorised and regulated by the Financial Conduct Authority – no.471641 By clicking the box at the foot of this page, you will be taken to our dedicated travel insurance site provided by goodtogoinsurance.com where you will be able to get a travel insurance quotation and view full policy information. The quotation you will obtain is provided on a non advised basis which means that no advice is given or implied and you are solely responsible for deciding whether the policy is suitable for your needs. Contact us if in doubt or if you require advice.

This insurance would meet the demands and needs of someone who wishes to insure their trip away from their home for cancellation costs, medical expenses and other specific risks required for that trip according to their individual circumstances..


If you experience any problems when using the site, contact us on 0845 850 1066.

I have read and understood the above detail

click here to obtain an online quote

This product is provided to Travel Insured by Ancile Insurance Group Ltd who are authorised and regulated by the Financial Conduct Authority - no.471641. By clicking the box at the foot of this page, you will be taken to our dedicated travel insurance site provided by Ancile Insurance Group Ltd where you will be able to get a travel insurance quotation and view full policy information. The quotation you will obtain is provided on a non advised basis which means that no advice is given or implied and you are solely responsible for deciding whether the policy is suitable for your needs. Contact us if in doubt or if you require advice.

This insurance would meet the demands and needs of someone who wishes to insure their trip away from their home for cancellation costs, medical expenses and other specific risks required for that trip according to their individual circumstances..

If you experience any problems when using the site, contact us on 0845 850 1066.

I have read and understood the above detail.

click here to obtain an online quote

This product is provided to Travel Insured by Ace European Group Ltd who are authorised and regulated by the Financial Conduct Authority – no.202803. By clicking the box at the foot of this page, you will be taken to our dedicated business travel insurance site provided by Ace European Group Ltd where you will be able to get a travel insurance quotation and view full policy information. The quotation you will obtain is provided on a non advised basis which means that no advice is given or implied and you are solely responsible for deciding whether the policy is suitable for your needs. Contact us if in doubt or if you require advice.

This insurance would meet the demands and needs of a business which wishes to insure business trips away from the UK for cancellation costs, medical expenses and other specific risks required for that trip according to their individual circumstances..

If you experience any problems when using the site, contact
us on 0845 850 1066.

I have read and understood the above detail.

click here to obtain an online quote

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Travel Insured is a trading style of Manor Insurance Services Ltd, registered office 93/97 Bohemia Road, St Leonards-on-Sea TN37 6RJ Company registration number 4824667.
Authorised and regulated by the Financial Conduct Authority 303639

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