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Cancelled Flights: A Guide To Your Rights

15/12/2018

Your Rights if your AIRLINE Cancels your Flight

When you book a flight or a holiday with an airline or tour operator you enter into a contract with them to get you to a certain destination at a certain time.  If they cancel the flight and are therefore unable to fulfil that contract they have a duty to provide you with a full refund or an alternative flight.

Airlines and Flights within the EU

The EU regulations apply to all those departing from EU airports as well as those arriving at an EU airport on an EU airline. If your airline cancels your flight you are entitled to:

  • A full refund of the parts of the ticket not used

or

  • You can choose an alternative flight to reach your final destination as soon as possible, or an alternative flight to your final destination at a later date which suits you. This should include a transfer to the original airport, or another close by destination of your choice.
  • You may also be entitled to compensation if your flight was cancelled less than 14 days before you were due to fly.

Flights outside of the EU on a non-EU airline

Your rights if a non-EU airline cancels your flight will vary according to the terms and conditions of your contract with the airline. The majority of airlines will have a contractual obligation to offer you a full refund or provide an alternative flight it they cancel your original flight.

Information correct as of date of publication 15 December 2018

This product is provided to Travel Insured by goodtogoinsurance.com who are appointed representatives of Ancile Insurance Group Ltd who are authorised and regulated by the Financial Conduct Authority – no.471641 By clicking the box at the foot of this page, you will be taken to our dedicated travel insurance site provided by goodtogoinsurance.com where you will be able to get a travel insurance quotation and view full policy information. The quotation you will obtain is provided on a non advised basis which means that no advice is given or implied and you are solely responsible for deciding whether the policy is suitable for your needs. Contact us if in doubt or if you require advice.

This insurance would meet the demands and needs of someone who wishes to insure their trip away from their home for cancellation costs, medical expenses and other specific risks required for that trip according to their individual circumstances..


If you experience any problems when using the site, contact us on 0845 850 1066.

I have read and understood the above detail

click here to obtain an online quote

This product is provided to Travel Insured by Ancile Insurance Group Ltd who are authorised and regulated by the Financial Conduct Authority - no.471641. By clicking the box at the foot of this page, you will be taken to our dedicated travel insurance site provided by Ancile Insurance Group Ltd where you will be able to get a travel insurance quotation and view full policy information. The quotation you will obtain is provided on a non advised basis which means that no advice is given or implied and you are solely responsible for deciding whether the policy is suitable for your needs. Contact us if in doubt or if you require advice.

This insurance would meet the demands and needs of someone who wishes to insure their trip away from their home for cancellation costs, medical expenses and other specific risks required for that trip according to their individual circumstances..

If you experience any problems when using the site, contact us on 0845 850 1066.

I have read and understood the above detail.

click here to obtain an online quote

This product is provided to Travel Insured by Ace European Group Ltd who are authorised and regulated by the Financial Conduct Authority – no.202803. By clicking the box at the foot of this page, you will be taken to our dedicated business travel insurance site provided by Ace European Group Ltd where you will be able to get a travel insurance quotation and view full policy information. The quotation you will obtain is provided on a non advised basis which means that no advice is given or implied and you are solely responsible for deciding whether the policy is suitable for your needs. Contact us if in doubt or if you require advice.

This insurance would meet the demands and needs of a business which wishes to insure business trips away from the UK for cancellation costs, medical expenses and other specific risks required for that trip according to their individual circumstances..

If you experience any problems when using the site, contact
us on 0845 850 1066.

I have read and understood the above detail.

click here to obtain an online quote

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Travel Insured is a trading style of Manor Insurance Services Ltd, registered office 93/97 Bohemia Road, St Leonards-on-Sea TN37 6RJ Company registration number 4824667.
Authorised and regulated by the Financial Conduct Authority 303639

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