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Thomas Cook Ceased Trading - Information for Policy Holders

23/09/2019
Thomas Cook Ceased Trading: Information for Policy Holders

Customers Already Abroad

If you are currently abroad and your flight was with Thomas Cook the CAA are providing new flights to return you to the UK. These repatriation flights will only be operating for the next two weeks (until 6 October 2019). 

After this date you will have to make your own travel arrangements. Keep receipts to allow you to claim back additional expenses.

Visit thomascook.caa.co.uk for full information about repatriation flights back to the UK.

Customers Yet To Travel Out Of The UK

The CAA have advised that all future holidays and flights booked with Thomas Cook are cancelled as of 23 September 2019. If you are booked on a Thomas Cook Airlines flight, please do not go to your UK airport, as your flight will not be operating. 

Package Holiday Bookings
Your holiday is ATOL protected.

ATOL Protected passengers with future bookings are entitled to a full refund for their cancelled holiday. The CAA will be launching a service to manage all refunds on Monday 30 September, once the flying operation has progressed. This refund service will seek to process all refunds within two months of receipt of a fully completed claims form.

Flight Only Bookings
You can submit a claim under the Scheduled Airline Failure section of your travel insurance. 

Please check your travel insurance policy and call the claims number or send an email to the claims team as directed. Clients of Travel Insured can call us for advice and assistance. 

Please note in the first instance you will be expected to refer to your Bank or Credit Card provider. If you are unsuccessful then please obtain refusal confirmation as part of your claim.

What can you do with the travel insurance for the trip?

If you have travel insurance in place and you will no longer be travelling due to Thomas Cook ceasing trading, providing you are not making a claim you will be able to either:
  • Transfer your insurance to a new holiday once you know the dates.  Please note there will be no administration charges for this but may be an additional premium to pay if the new duration is longer or to a different geographical area.
  • Cancel your insurance and obtain a full refund.



This product is provided to Travel Insured by goodtogoinsurance.com who are appointed representatives of Ancile Insurance Group Ltd who are authorised and regulated by the Financial Conduct Authority – no.471641 By clicking the box at the foot of this page, you will be taken to our dedicated travel insurance site provided by goodtogoinsurance.com where you will be able to get a travel insurance quotation and view full policy information. The quotation you will obtain is provided on a non advised basis which means that no advice is given or implied and you are solely responsible for deciding whether the policy is suitable for your needs. Contact us if in doubt or if you require advice.

This insurance would meet the demands and needs of someone who wishes to insure their trip away from their home for cancellation costs, medical expenses and other specific risks required for that trip according to their individual circumstances..


If you experience any problems when using the site, contact us on 0845 850 1066.

I have read and understood the above detail

click here to obtain an online quote

This product is provided to Travel Insured by Ancile Insurance Group Ltd who are authorised and regulated by the Financial Conduct Authority - no.471641. By clicking the box at the foot of this page, you will be taken to our dedicated travel insurance site provided by Ancile Insurance Group Ltd where you will be able to get a travel insurance quotation and view full policy information. The quotation you will obtain is provided on a non advised basis which means that no advice is given or implied and you are solely responsible for deciding whether the policy is suitable for your needs. Contact us if in doubt or if you require advice.

This insurance would meet the demands and needs of someone who wishes to insure their trip away from their home for cancellation costs, medical expenses and other specific risks required for that trip according to their individual circumstances..

If you experience any problems when using the site, contact us on 0845 850 1066.

I have read and understood the above detail.

click here to obtain an online quote

This product is provided to Travel Insured by Ace European Group Ltd who are authorised and regulated by the Financial Conduct Authority – no.202803. By clicking the box at the foot of this page, you will be taken to our dedicated business travel insurance site provided by Ace European Group Ltd where you will be able to get a travel insurance quotation and view full policy information. The quotation you will obtain is provided on a non advised basis which means that no advice is given or implied and you are solely responsible for deciding whether the policy is suitable for your needs. Contact us if in doubt or if you require advice.

This insurance would meet the demands and needs of a business which wishes to insure business trips away from the UK for cancellation costs, medical expenses and other specific risks required for that trip according to their individual circumstances..

If you experience any problems when using the site, contact
us on 0845 850 1066.

I have read and understood the above detail.

click here to obtain an online quote

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Travel Insured is a trading style of Manor Insurance Services Ltd, registered office 93/97 Bohemia Road, St Leonards-on-Sea TN37 6RJ Company registration number 4824667.
Authorised and regulated by the Financial Conduct Authority 303639

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